University of California Riverside (UCR) adopted digital permits and license plate recognition (LPR) in 2021. Their goal was cost savings and efficiency gains; however, managing complimentary guest permits for events, like campus tours, proved costly and complicated.
Each complimentary permit cost UCR ~$1.35 on the issued 5,500+ guest permits every semester. Offstreet helped UCR eliminate transaction fees on complimentary guest permits, realizing 93% savings on permit administration costs for campus tours alone.
UCR's previous system involved guests obtaining parking permits through their mobile payment vendor. Despite these permits being complimentary to guests, the university incurred a transaction fee of approximately $1.35 for each of the 5,500+ permits issued every semester.
The inefficiencies associated with guest parking negatively impacted the reputation of Transportation and Parking Services.
With campus tours playing a critical role in attracting prospective students, the department was under pressure to deliver a seamless experience. The existing issues threatened relationships with key stakeholders.
Looking to improve your guest parking process and visitor experience? Meet with a team member to see if Offstreet is a good fit for you.
