San Jose State University’s Tower Foundation, the president's office on campus, chooses to administer all guest parking permits through Offstreet.
Offstreet's streamlined, easy-to-use solution offers an impeccable experience for guests coming to campus.
Guests were required to find and wait in line at pay stations to enter electronic codes, leading to delays and frustration.
Frequent network issues at pay stations prevented guests from registering their vehicles, causing operational disruptions.
To avoid mistakenly ticketing guests, the company had to either direct them to Parking Services for permits or issue “no cite” orders, leading to revenue loss and guest dissatisfaction.
Offstreet enabled guests to pre-register their vehicles online, eliminating the need for on-site registration and reducing stress on the day of the event.
Guests could easily complete the registration process using their phones, which generally have more reliable internet connectivity.
Utilizing Offstreet's T2 Flex and Genetec integrations, SJSU's enforcement team is always equipped with accurate permit data, even for guests coming last minute.
Guests appreciate the ability to easily claim their parking permit and get directions to the parking garage.
Allowing departments to self-manage their guest parking, utilizing the API integration between Offstreet and LPR, and billing back for usage saves the parking team several hours each week.
The streamlined process led to positive feedback from guests and staff, significantly reducing stress on the parking team.
Looking to improve your guest parking process and visitor experience? Meet with a team member to see if Offstreet is a good fit for you.
