Old Dominion University

Like many schools, Old Dominion University set on its digital transformation journey with the adoption of LPR enforcement, virtual permits for staff and students, and mobile pay for visitors.

Recognizing department guests as pivotal stakeholders, the inconvenience of requiring their guests to input promo codes through a mobile app was evident.

ODU turned to Offstreet to streamline this process, simplifying the invitation process for departments but also ensuring a seamless parking experience for their guests.

Challenges

Poor guest experience:

Guests pushed back on entering their credit card info for a $0 permit and the temporary hold contributed to further confusion.
Lacked customizable instructions, making guest communication difficult.
Resulted in guests not completing the registration or doing it incorrectly, creating additional work for the parking team.

Administrative burden

Lacked flexibility to support unique permit types, events, and department needs.
Billing departments for their usage was not straight-forward as the reporting available was not designed for these use cases.
Correcting incorrect registrations, issuing refunds, and reversing citations created extra work for the parking team.

Solution

Simple guest checkout flow

Guests are only required to enter their license plate number and the unique code given to them by their host.
$0 means $0 - No transaction fees, credit card info, or holds.
The whole process can be completed in less than 10 seconds, creating a better guest experience.

Improved guest communication

Guest can create their permit from their phone in advance or upon arrival.
Guest receives parking info, including GPS mapping, a campus map, and detailed parking instructions.
Guests receive a confirmation and reminder email including parking details.

Easy bill-back process for departments

Host information and billing code attached to each permit for easy tracking.
Up-to-date reports so ODU's parking team can bill-back each month based on the department's usage.
High user success rate resulting in reduced administrative burden.

Results

99% user success rate

‍A virtual permit solution designed for guests skyrocketed user success rates, relieving the parking team of the administrative burden from their previous process.

100% reliability

With complete access to Offstreet's Statuspage, plus unwavering support from their team, ODU can rely on Offstreet to deliver a solution that exceeds expectations.

100% satisfaction

All stakeholders are completely satisfied with the implementation of Offstreet; the parking team, department, and their guests, have had only positive things to say.

Offstreet has provided us with a solution that meets our needs for validated parking on campus that we could not get anywhere else. The software is robust and easy to use and integrates well with our existing products. We have received positive feedback from our customers on how easy it is to park with Offstreet. In addition, the Offstreet team is responsive to our needs and has provided the necessary support to make the product rollout a success.

Associate Director of Parking and Transportation at Old Dominion University

Promo codes aren't cutting it... How ODU uses Offstreet to easily issue department permits

Client:

Industry:

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Duration:

Budget:

Challenges

Poor guest experience:

Administrative burden

Solution

Simple guest checkout flow

Improved guest communication

Easy bill-back process for departments

Results

99% user success rate

100% reliability

100% satisfaction

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Leading campuses trust Offstreet. You can too.

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