University of Manitoba

The University of Manitoba uses Offstreet to seamlessly administer department permits on campus.

The solution has allowed them to optimize operations, improve stakeholder relations and increase parking compliance across campus.

Challenges

Cumbersome, expensive and prone to fraud:

Difficult for staff to administer and track.
$15K-$20K annual cost.
Staff spent 1/8th of their time investigating fraud.

Created enforcement inefficiencies:

Not integrated with LPR enforcement.
Enforcement officers have to stop and check for permits.
No data available for billing or investigations.

Poor experience for campus guests:

Required guests to enter unnecessary information.
Guests had to print or pick up parking permit.
Negative first impression.

Solution

Allow departments to self-manage permits:

Departments submit event request form and receive a unique permit link.
Link is distributed to guests to pre-register for parking.
Departments are billed back for their usage at the end of the month.

Ease of use and improved guest communication:

Guest can create their permit from their phone in advance or upon arrival.
Guest receives parking info, including GPS mapping, a campus map, and detailed parking instructions.
Guests receive a confirmation and reminder email including parking details.

Real-time integration with LPR enforcement:

License plate-based permits.
Real-time API integration with LPR enforcement.
Unlimited permit configurations and zone mapping for 100% flexibility.

Results

94% time savings for the parking team due to less time spent investigating fraud, an increase in enforcement efficiency, and an overall simpler experience for issuing department permits.
Less than 10 seconds to create a guest permit, resulting in an easier process for parkers and departments.
100% flexibility across campus with the ability to offer valid guest permits for any lot.

We had been searching for a customer-friendly validation system that satisfied our needs, and Offstreet has exceeded our expectations. Customer feedback has been overwhelmingly positive and our partners on campus have raved about the simplicity and efficiency of validating visitor parkers virtually, from their work stations, removing all need for physical permits.

Cameron Neufeld

Director of Parking and Transportation at the University of Manitoba

Replacing department hangtags with virtual permits at the U of M

Client:

Industry:

Region:

Duration:

Budget:

Challenges

Cumbersome, expensive and prone to fraud:

Created enforcement inefficiencies:

Poor experience for campus guests:

Solution

Allow departments to self-manage permits:

Ease of use and improved guest communication:

Real-time integration with LPR enforcement:

Results

Cameron Neufeld

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