San Diego State University encountered a number of challenges in managing departmental guest permits and some event parking due to an outdated paper-based system.
Outdated methods like paper permits and temporary enforcement suspensions caused inefficiencies, revenue losses, and enforcement challenges. To address these issues, SDSU sought a modern, streamlined solution to enhance the parking experience for visitors and staff.
Administrative burden:
Lack of tracking and data:
Limited flexibility:
Allow departments to self-manage permits:
Enhanced data and analytics:
Allow departments to self-manage permits:
Cost savings and operational efficiency
The solution eliminated paper costs and significantly reduced operational lead times, enabling same-day permit generation and allowing staff to focus on customer service instead of manual tasks like printing and managing permits. By replacing inefficient no-citation agreements with consistent enforcement and integrating LPR technology, the system minimized parking misuse while enhancing enforcement accuracy and speed.
Revenue growth
SDSU experienced a significant boost in parking revenue through better management and streamlined systems. The university experienced significant revenue growth from new student orientations and family weekend parking—events that previously contributed little to no direct income.
Enhanced customer experience
Departments commended the system for its simplicity and adaptability, with most users quickly mastering it after a brief training session. The introduction of wayfinding tools further streamlined operations, minimizing the reliance on physical signage and reducing the need for traffic control staff at events.
Looking to improve your guest parking process and visitor experience? Meet with a team member to see if Offstreet is a good fit for you.
