SJSU's Tower Foundation chooses Offstreet for VIP guest parking
San Jose State University’s Tower Foundation, the president's office on campus, chooses to administer all guest parking permits through Offstreet.
Offstreet's streamlined, easy-to-use solution offers an impeccable experience for guests coming to campus.
San Jose State University, Parking Services
Challenges with the previous solution:
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Guests were required to find and wait in line at pay stations to enter electronic codes, leading to delays and frustration
Frequent network issues at pay stations prevented guests from registering their vehicles, causing operational disruptions
To avoid mistakenly ticketing guests, the company had to either direct them to Parking Services for permits or issue “no cite” orders, leading to revenue loss and guest dissatisfaction
Offstreet's solution for SJSU Tower Foundation
A standing link where departments can select the date their guests are coming to campus
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Offstreet enabled guests to pre-register their vehicles online, eliminating the need for on-site registration and reducing stress on the day of the event
Guests could easily complete the registration process using their phones, which generally have more reliable internet connectivity
Utilizing Offstreet's T2 Flex and Genetec integrations, SJSU's enforcement team is always equipped with accurate permit data, even for guests coming last minute
Outcomes
A solution that just worked...
Positive guest experience
Guests appreciate the ability to easily claim their parking permit and get directions to the parking garageOperational efficiencies
Allowing departments to self-manage their guest parking, utilizing the API integration between Offstreet and LPR, and billing back for usage saves the parking team several hours each weekStress-free parking team
The streamlined process led to positive feedback from guests and staff, significantly reducing stress on the parking team
San Jose State University, Parking Services
Streamline guest parking on your campus
Improve your guest experience, reduce time spent managing guest parking, and reduce your reliance on hardware.
